On September 12, 2011, it was my pleasure to give a presentation for the National Introducing Brokers Association, “Grow Your Business by Hiring the Right People.” The response to my program has been gratifying and quite positive. Most remarked on the clarity of the message, especially the relevance and impact of the case studies involving real people and business situations. I derived immense satisfaction from offering these remarks, which reflect my more than 25 years advising financial institutions on human resources practices. The interview process, for example, is fraught with psychological issues. It is important to remember that the interview…